We had messages installer coming to repair stuff. We hold out all day long and no one reveals. I cannot visualize a corporation doing a even worse job than Empire. This wasnt low cost in any way, but we considered the salesman that all could well be accomplished ahead of we moved in to the 12th. Guess we were lied to.
I was instructed today through the installer that arrived (who did the initial career) that he would submit his report Which I would be contacted about installation but I could not get any kind of timeline or sign of how much time that will take and he refused to give me any way which i could Call him to verify.
Be cautious in using them, they don't keep their term. In addition they have no idea anything about ground substance and installation. They just publish up the buy and possess a sub install it.
We regret to listen to that the worries haven't been resolved, and guarantee you that we acquire matters for instance these significantly. We’ll be adhering to up along with you shortly to learn more.
This is absolutely unacceptable! I am very displeased with Empire. This is not how a customer should be dealt with. I need an individual to contact me promptly to right this case.
We’re upset to hear that you've not been contacted with regard to this subject. We’ve Positioned your account, and we’ll be in contact with you Soon to even more discuss your knowledge.
I’ve contacted customer support and whoever would answer my calls over the past 2 months. I have put above 16 phone calls and nevertheless have not received any resolution to our challenge. We experienced carpet installed in April and it absolutely was a awful sloppy task. We known as quite a few instances, last but not least experienced another person appear Have a look and just take pics and NO Comply with UP. I needed to chase. Nobody would return phone calls, they messed up various appointment situations after which spoke unprofessionally and insulted us over the phone.
We sincerely apologize with the delay and have an understanding of your frustration. We’re mindful that We've spoken to you personally, and have rescheduled your installation for 7/three. We’ll keep on to adhere to up with you to make certain that your installation will get concluded as scheduled.
! After many makes an attempt to succeed in Another person any person. I spoke with Meagan at their principal office and she or he combined with the Installer supervisor that they might use the other underlayment. Once they eventually confirmed approximately redo the ground they didn’t have any new underlayment ! Soon after achieving The supervisor he mentioned that the most crucial office explained not To place down new but to reuse the first! They did the floor and it was excellent. For two months that is definitely, it absolutely was now even worse than right before and two times as loud!! Perfectly you understand the Tale now about acquiring ahold of them and obtaining someone out to consider the floor. its the end of march by now! Apri[, May perhaps, June, July, ,Aug and This is actually the God’s truthful truth of the matter The supervisor showed up just after you know the way many promises and dates set and broken , I am aware I have them all documented, September 27th, which was useful for him because his spouse was with him and he described which they were on their way to their lake cabin and stopped by for just a dampness looking through!! He walked in with my spouse And that i standing there and stated he could hear it advert really feel the ground going and hadn’t even built it into the Bedroom but! He shook his head a told us the two that it absolutely was Terrible and yep they'd manage us and make this floor appropriate!!! First time ever of us read and even manufactured mention of gluing the ground down! He spelled out that it ought to have been glued down! He assured us that they might allow it to be correct and get us looked after and left1 Monday I obtain a phone from Meagan and she or he stated that she experienced his report and that there WAS NO Trouble Together with the INSTALLTION Which we ended up Accountable for having to pay to get the floor glued down ! So with that currently being mentioned I'm forwarding all this details and dates and moments and phone phone calls and promises and damaged appointments and no return phone calls and voice mails which were left to a lawyer if we don't get any reaction from this email! I am able to promise It might be quite a bit much more cost effective for Empire to fix or exchange our ground than for me to consider lawful motion!! Not a menace a Guarantee!
Keep in mind, my residence is just just at 1200 sq ft, but it really's nevertheless just a tad less costly than another two estimates, and Empire is reliable correct!? Facet NOTE: I used to be never given a copy with the deal, it had been to generally be emailed to me... By no means Took place. So we signed, paid out, and scheduled.
We’ve examine your post, and we’re upset to hear that your working experience didn't meet your expectations. This is not the extent of service that we expect for our customers, and we’ll be in touch with you shortly to additional explore your worries.
BALTIMORE, MARYLAND -- As I haven't been With this certain store, I have unfortunately carried out business enterprise using this organization. My partner and I were being effortless sales about three yrs in the past, as all the things in our home was white instead of a very good combine with kids and puppies! We picked out of recent floors even opted for the greater carpet and have not wished we could go back in time a lot more!!! We felt fully misled by our profits consultant as very little went just how he prepared us for. We had multiple installation difficulties, installers coming late or by no means for repairs and in many cases 1 installer who showed up and just merely claimed he didn't wish to do the job so he didn't. I will say soon after numerous phone calls and appointments we ultimately obtained the carpet and vinyl floors we have been fully pleased with! BUT, Regrettably it didn't previous. A few calendar year half afterwards the gaping of your improperly mounted floors bought much too much for me to bear and an day by day utilised threshold arrived off. We identified as plus they did send some installers out to fix that and a pair other problems. BUT, sadly that did not very last. A few year later the gaping arrived back again and a similar threshold was now not hooked up. That they had another person appear out to examine our complaints and we acquired permitted to get a reinstall. We picked our products and agreed on authentic painted white wood quarter rounds. We considered every thing was straightforward. Early this thirty day period the installers came out, by the due date, and began working. I checked their operate rather intently specified my earlier encounters and 1 installer even instructed me I was "tough to work for" which definitely kinda floored me (no pun meant) And that i kinda stepped back again not wanting any of frustrations taken out on his perform.
March 26, 2018 at 9:05 pm I'm repeat customer at empiretoday review Empire and have never skilled an issue nonetheless, won't ever do company with them all over again. Ordered carpeting for 2 bedrooms to include closets. Learned on day of installation, rooms had been calculated incorrectly (revenue Rep Mike Kline) so installer does not have more than enough carpeting to complete the job. I phoned customer service and spoke to your rep who advised me I must wait for a simply call again in the following 24 company hrs. I asked to get a supervisor which immediately after 15 minutes he located in Texas (Valerie) even though she was practical, she certain me that someone from your neighborhood (Northlake) office would simply call. I did get a contact from Randy, who manufactured preparations to possess the carpet for your two nd place plus the carpet with the closet in the room they had finished, put in the following day. In truth precisely the same installer agreed to return to install it.
Allow me to determine what you and your staff has decided and I'll forward your facts to Don for his review/acceptance.